FAQ

Please note Fun-in-the-Box only ships within Canada and the United States

What is Fun-in-the-Box?
Fun-in-the-Box is a quarterly subscription box for kids aged zero to eight, delivered to your child every three months. The boxes are themed Winter, Spring, Summer and Fall and you select you child’s box by range and gender.  Each box contains items carefully handpicked, personalized and crafted by our team of fun moms including:

o   A personalized item for your child

o   A toy that promotes quality time between you and your child

o   A product sourced with quality materials by credible partners

o   Elements of fun, silliness and joy!

What’s the difference between a seasonal subscription and annual subscription?
A seasonal subscription allows you to cancel your subscription at any time. You can try the box once and cancel it it’s not as fun as you had hoped. An annual subscription includes four boxes per year and provides you with a discount for a full-year subscription.  Annual subscriptions are automatically renewed unless canceled by the customer using your member login. 

How does Fun-in-the-Box work?
To start your order visit the home page and follow these easy steps:

Step 1: Get Started
Select your subscription type “Seasonal” or “Annual”

You select the age range (0-2, 2-4, 4-6, 6-8), gender and provide your child’s name and birthday

Step 2: Select Age Range
You select the age range (0-2, 2-4, 4-6, 6-8), gender and provide your child’s name and birthday

Step 3: Shipping info
Provide your address, email and phone

Step 4: Process payment or order another box
Each box is unique to your child.  If you have more than one child, please follow the process again

How much does it cost? All funds are in CANADIAN Dollars
Seasonal Subscription: $49.99 per box plus HST and $8 shipping for each box ($64.48 x 4 = $257.92)
Cancel your seasonal subscription at any time. You will only be billed for the boxes shipped. Must be canceled by the 19st of these months – February, May, August, November)
* items will be equal to or below competing brands

Annual Subscription: 10% discount ($24.99 savings) $174.97 for 4 boxes (or $43.75 per box) plus HST and $8 shipping per box ($174.97 + $22.74 (HST) plus $32 (shipping)= $229.71
Do you take returns or exchanges?
We’re sorry to hear you’re not happy with your box.  We do not accept returns or exchanges on our subscription box options. Please contact us at info@fun-in-the-box.com right away if you have an issue with your order.

How can I manage my subscription?
Please contact us at info@fun-in-the-box.com  

I have an amazing product that will be great for Fun-in-the-box!
We’d love to hear from you! Email info@fun-in-the-box.com. Tell us why you love the product and where we can find it! 

What if my box comes damaged? Items are missing or damaged?
Sometimes shipping is not so nice to the boxes and so damage can occur. If an item in your box is opened, damaged or otherwise not usable please take a few pictures of #1 The Item in Question and #2 The Box Itself and email us at info@fun-in-the-box.com. A customer service representative will reach out to you within 48 hours.

How do I cancel my subscription?
Not a fan of Fun-in-the-Box?  If you’ve registered for an annual subscription you can cancel after your fourth box has been received. If you do not cancel by the 19th of the month when the next box ships, you will be charged for another annual subscription. We will notify you by email with a renewal option after the fourth box has shipped. If you have a seasonal subscription you can cancel at any time after your box has been received or by the 19th of February, May, August and November.

Can I buy the box as a gift?
Yes!  You can buy a birthday box as a gift.  Birthday Boxes are $29.99 and ship within 2-3 business days.  

How much is shipping and where do you ship?
Shipping is $8 per box anywhere within Canada and $12 in the United States

Wow!  I loved the product in my box – where can I order more?
Visit amazon.com or amazon.ca and search the product. Sometimes we will link product to a company’s online ordering site.

When can I expect my Fun-in-the-box?
Fun-in-the-Box seasonal and annual subscription are mailed quarterly (December, March, June, September) and will ship the first week of the months listed.  Birthday boxes are shipped within 2-3 business days.

What age range is Fun-in-the-box for?
Fun-in-the-Box is meant for kids age 0-8 and is customized for kids age 0-2, 2-4, 4-6 and 6-8

Why can’t I order one box for multiple children?
Fun-In-The-Box is specifically designed for one child per box.  At this time our company is new and we’re still learning. The box is currently designed for the products curated by age range

I’m moving – how do I update my address for my subscription?
Please email us at info@fun-in-the-box.com

How do I provide feedback or suggestions?
We’d love to hear from you.  Please email info@fun-in-the-box.com

I can’t find an answer to my question!  Please email us info@fun-in-the-box.com with subject “Can’t find an answer”

 

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